Operation, support & maintenance

Reliable support in everyday school life

Central support services are available to ensure that the digital infrastructure functions reliably - from the hotline to equipment lending.

IT hotline & first-level support

The schools IT service hotline is available:

Mon-Thu: 7:30-15:30

Fri: 7:30-13:00

The hotline serves as the first point of contact for all IT-related issues. Media and digitization officers provide support within the school with simple tasks such as software updates, data backup or user administration.

Maintenance & repair

Technicians from the IT Service Schools rectify faults in networks, cabling and devices (e.g. printers, PCs) on site. Faults can be reported via a Form and sent to the hotline by e-mail.

Return, exchange & loan management

• ReturnPersonal iPads that are no longer needed can be returned to the IT service by arrangement. Devices from graduating classes may not remain in the school over the summer vacation - an annual query is made in this regard.

• Defective iPadsAfter receiving the damage report and sending in the defective device, it will be checked and the claim settlement will be initiated.

• Loan managementA loan agreement is required for the use of personal devices. The devices remain the property of the City of Bochum.

• Loan agreements

  • iPad loan agreement - minors

  • iPad loan agreement - adults

  • iPad loan agreement - teachers

Software distribution & system maintenance

Central administration and standardized software solutions are the basis of IT in Bochum's schools.

• Management via Mobile Device Management (Jamf / Intune)

• Remote support, user account maintenance with roles and rights concept

• Central file storage, e-mail, video conferencing, calendar, chat

• Redundant data storage

SCHILD-NRW / SCHILD-Zentral is also available.